AI self-service / In production

Find the answer.Follow the source.

Document-grounded Copilot assistants give employees faster self-service answers with references they can follow.

Procedure and policy guidance: Two assistants
Employees with access: ~300

Illustrative Copilot procedure conversation with a move-in checklist answer and an example source reference. — 01 — SOP Assistant
A procedure question becomes a concise answer with a reference to follow. Conversation and document labels are illustrative.

01 — The challenge

What needed to change.

Employees had to search large procedure and HUD policy documents manually. When they could not find an answer, they could need a help-desk ticket and a wait for a response.

02 — The solution

A system built for the work.

1Guy.ai built two custom Copilot assistants grounded in the client’s documents. SOP Assistant answers procedure questions, while HUD Policy Assistant helps employees navigate housing policy guidance.

Both assistants provide citations or links to the source documents, so employees can follow an answer back to its context. The assistants provide access to guidance; people remain responsible for applying it.

Document-grounded answers
Procedure and policy knowledge
Source citations and links
Employee self-service

03 — In production

Faster answers, connected to their source.

Available to approximately 300 employees, the assistants provide faster self-service answers. Employees can ask procedure and policy questions and follow the responses back to their source documents.

Illustrative Copilot conversation pointing to income guidance with an example handbook reference. — 02 — HUD Policy Assistant
Source-linked guidance supports policy research. The depicted conversation is illustrative, not authoritative HUD guidance.

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